Success stories
Digitization of Facilities Operations
Japanese multinational
A Japanese multinational reviewed its facilities management operational processes in order to achieve greater efficiency. The detailed diagnosis of the operation made it possible to identify improvements and create a strategic scope for hiring a new supplier and implementing an advanced activity management system.
Solution
Detailed mapping of activities, complete survey of assets, preparation of a new strategic scope and hiring of a new manager. Implementation of a modern facilities management system to ensure greater efficiency and control of operations.
Results
The project resulted in an innovative solution for controlling the level of service, with the implementation of a qualitative evaluation of the supplier, allowing a detailed analysis of the individual performance of the technicians. In addition, it was possible to anticipate preventive actions on equipment, ensuring greater operational efficiency. As part of the process, results-focused performance SLAs were created and a team dedicated to the continuous improvement of the operation, ensuring the constant evolution of processes and alignment with strategic goals.